Privacy Policy

321Klik respects the privacy of all visitors, customers, and users of its website and services. We ensure that personal data is handled carefully and confidentially, in accordance with applicable laws and regulations, including the General Data Protection Regulation.

This privacy statement applies to all processing of personal data via our website and services.

1. Controller

The controller responsible for processing personal data is:

321Klik
Neon 27N, 4751XA, Oud Gastel
Chamber of Commerce: 58675779
Email: privacy@321klik.nl

2. Which personal data we process

We may process the following personal data, depending on your use of our services:

• First and last name

• Email address

• Phone number

• Company details (if applicable)

• Booking and reservation details

• Payment details

• Correspondence and communication details

• Photos and images taken with our photobooth

• IP address and data about your use of our website

• Other data that you actively provide

3. Purposes of processing

We process personal data for the following purposes:

• Responding to contact requests

• Executing and managing bookings and agreements

• Providing our services

• Processing payments

• Customer service and communication

• Improving our website and services

• Marketing and promotional purposes (where permitted)

• Complying with legal obligations

4. Legal bases

We process personal data exclusively on the basis of one or more of the following legal bases:

• The performance of an agreement

• Compliance with a legal obligation

• Legitimate interest (such as business operations and communication)

• Consent of the data subject (for example for marketing or tracking cookies)

5. Use of external services (third parties)

To provide our services, we use external parties that may process personal data:

• Images and photos are stored on Amazon Web Services servers and processed via PBSCO

• Contact and communication data are processed via Intercom

• Booking data are processed via BoothBook

• Payments are processed via Mollie

These parties may process personal data in accordance with their own privacy policies.

6. Transfer of personal data

Your personal data may be stored or processed in countries outside the European Economic Area (EEA). In such cases, we strive to take appropriate measures to protect your data in accordance with applicable legislation.

7. Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.

Indicative retention periods:

• Contact requests: up to 12 months

• Booking and administrative data: up to 7 years

• Payment data: according to tax obligations

• Photos and images: at least 12 months, unless otherwise agreed

• Marketing data: until consent is withdrawn

8. Your rights

Under the GDPR, you have the following rights:

• Right of access

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to object

• Right to data portability

You can submit a request via: privacy@321klik.nl

We may ask you for additional information to verify your identity.

9. Cookies and tracking

Our website uses cookies and similar technologies.

We use:

• Functional cookies (necessary for the operation of the website)

• Analytical cookies (for insight into website usage)

• Tracking cookies (for marketing and advertisements, only with consent)

During your first visit to the website, we inform you via a cookie banner and, where necessary, ask for your consent.

10. Data security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, unwanted disclosure, and unauthorized modification.

11. Liability

Although we make every effort to adequately protect personal data, no transmission over the internet or storage method can be guaranteed to be completely secure. Use of our website and services is at your own risk.

12. Changes to this privacy statement

We reserve the right to amend this privacy statement. We advise you to consult this statement regularly. The most up-to-date version is always available on our website.

13. Contact and complaints

For questions or requests related to this privacy statement, you can contact us via:
privacy@321klik.nl

You also have the right to lodge a complaint with the Dutch Data Protection Authority.